Thompson's Realty Archives - The Phoenix Real Estate Guy

Thompson’s Realty Announces Merger with eXp Realty

September 6, 2012 By Jay Thompson

We are (truly) thrilled to announce that we have signed a Memo of Understanding, effective today, to merge the Thompson’s Realty brokerage operations with eXp Realty.

Why eXp Realty?

I have had the pleasure of knowing the CEO of eXp Realty, Glenn Sanford, for a couple of years. Glenn is a remarkably astute businessman, and more importantly, he is a world-class human being. eXp, which operates in 26 states, is known as a “National Cloud-Based Real Estate Brokerage”.

Simply put, eXp gets technology. They also get what real estate agents need to be successful. They offer their agents tools, processes and applications that Thompson’s Realty can not. They offer the stability of a national brokerage. Their philosophy for agents and clients alike mimics our own.

One of the major benefits of making a move to eXp Realty is the ability maintain leadership with our team and our brand in the Phoenix Metro area. eXp Realty provides excellent transaction workflow while providing a platform for agents and teams to grow their businesses and their respective brands.

A very wise man by the name of Aristotle once said, “The whole is greater than the sum of its parts.” The whole that is eXp Realty, and all they have to offer, is greater than what the individual agents and brokers within eXp can provide.

That’s synergy.

We want to be a part of that synergy. We want to add to the whole. Francy and I are completely convinced that the vision — and the capability to execute that vision — that eXp Realty provides will lead to bigger and better things for our agents, and our clients.

It will take a few weeks for the transition to be complete. In the meantime, we will continue to deliver superior service to our clients and Glenn, Francy and I are committed to deliver superior service to all of our agents – current and future.

Why a Phoenix technology based brokerage matters

August 27, 2012 By Dean Ouellette

A few weeks ago I wrote about why as an agent you want to work with a Phoenix technology based brokerage. Today let’s take a look at it more from the consumer side.

The market is crazy right now, houses are flying off the shelves. You need to give yourself every advantage possible. First you should read Elizabeth Newlin‘s post she recently wrote on here about ways to make your offer stronger.

I do a lot of listings in the Chandler real estate market, and I see a lot of offers come over. One of the things I will talk to my clients about when we are deciding between similar offers is the professionalism of a real estate agent.

Did I get a complete offer with all required addendum? Was everything filled out properly and completely? Did the agent send the offer as instructed then follow up with a phone call? Was the offer in one or two pdf’s attached to the email, or was it in 27 different jpeg files that I needed to convert to pdf and then assemble into one file?

These are some things that can make an offer stand out. They won’t be the only thing considered, but if all other things are fairly equal, they can be a factor.

If your agent understands technology they are going to be able to assemble an offer quickly and cleanly for you and get some brownie points from the seller’s agent

I was recently in San Francisco speaking at a conference. While in another session at the conference I received a text message from an investor client of mine wondering if I could check an MLS number for him.

While sitting in the session I was able to pull up the listing, run comps and shoot him over the comps with an estimated retail value.

My investor asked me to submit an offer, I wrote it on my iPad, sent it to Docusign for electronic signatures and about 15 minutes after he asked me to write the offer he had it in his email inbox to sign.

Within 30 minutes of him texting me an MLS number we had our offer with all addendum and proof of funds submitted to the listing agent for consideration. All while I was sitting at a conference 1500 miles away.

Shar Rundio recently had a similar experience. She recently told me that she was standing in line for a ride at Disney Land and while in the long line she was able to break out her iPad, write an offer for her client and send it off for them to sign.

This is an advantage of working with Phoenix area real estate agents that embrace technology. We not only talk-the-talk, we walk-the-walk

If you are interested in joining a brokerage that supports the use of technology or if you are looking for an agent who stays ahead of the curve, please call us at 480-621-8280.

Two words about Thompson’s Realty for agents: Customer Service and Collaboration

August 13, 2012 By Dean Ouellette

At Thompson’s Realty our tag line is “The Power Of Technology With A Personal Touch.”

I recently went to a real estate conference in San Francisco and a few of us got into a discussion on what our brand means.

It got me thinking, in one word what does your brand mean to clients and in one word what does your brand mean to agents?

Customer Service.

Technology, personal touch, it all comes down to one thing, making the customer service experience more enjoyable for our clients.

We preach to our agents that there is one thing we care about, that is they provide the absolute best customer service possible for their clients.

So how do we hold ourselves accountable? We ask our clients to rate us.

Thompson’s Realty has set up a separate website called “Rate Our Agents.” We encourage clients to review us on public sites so we know our agents are living up to the high standards that our founders Jay and Francy Thompson set.

What happens when our agents do not consistently meet the high expectations we set? We encourage them to go hang their license somewhere else.

We are only looking for professional agents who are looking to help clients, not just chase a paycheck.

Collaboration.

Collaboration is the backbone to make our agents better and to grow their business.

We encourage our agents to share, ask questions and to collaborate to make the agents as well as the brokerage better.

Somedays the conversations may be about how to convert a lead, or what is an agent doing for marketing. Somedays it may be about the market and where we think it is headed or about a listing that is coming up that may be a perfect match for another agent who is having a hard time landing a home for their first-time homebuyer.

Almost three years ago Jay and Dean Ouellette were two of the founding members of Real Estate Tech Tank (RETT). The whole idea behind RETT was for agents to come together, talk about what is working and what is not working, and to share ideas to help them become better agents and grow their business.

That philosophy lives on at Thompson’s Realty.

Why do I share this?

I have been talking to many agents over the last few weeks about joining Thompson’s Realty. Before I sit down and talk to anyone I want them to know what they are getting themselves into when they join our brokerage.

As agents join the team you can be assured they have heard this time and time again. We are not looking for agents to who are coming to just hang their license. We are looking for agents who are committed to making their business a better expedience for the customer.

Thompson’s Realty is committed to always pushing the envelope with innovation and providing marketing and support for our agents to help grow their business. But we will not do this at the expense of customer service or collaboration.

For more information on joining Thompson’s Realty click here.

Work with a Phoenix technology based real estate brokerage

August 7, 2012 By Dean Ouellette

I want to discuss the importance of working with a technology based brokerage for your real estate career.

First why is it important to be a tech savvy agent.

Incorporating technology in your business can save you time and money.

When you learn to effectively use technology like the iPad and digital documents and signatures you are going to more than recoup the costs of those items.

You also are going to stand out with your clients and make the transaction much easier for them.

A tech savvy agents is going to be able to respond quickly to a client via the way they like to communicate, that could be text message, online chat, Facebook or Twitter direct messaging.

You are also going to be able to respond quicker by working in the cloud and always having access to your documents, no matter where you are.

Faster communications, streamlining your work flow and transaction process, becoming totally paperless and gaining maximum exposure on like are just a few of the advantages we offer agents at Thompson’s Realty.

We welcome agents who already embrace this technology, but my job as VP of Business Development is to help agents who are not implementing these technology pieces come up with a game plan and help train our agents.

If you are interested in joining a brokerage that lives by it’s tag line, the power of technology with a personal touch, contact us today.

New Thompson’s Realty Agent Roster

July 9, 2012 By Dean Ouellette

We decided it was time to update our Thompson’s Realty agent roster on this website.

Step one, getting all of our super-star agent’s basic info somewhere that can easily be found.

We now have this handy Thompson’s Realty Agent Roster page where you can quickly find a list of all our agents with their contact info.

Step two is in the works. Each agent will have their own profile page which will include biographic information, what areas they work as well as their specialties and links to their personal pages and social media profiles.

We have been making changes at Thompson’s recently including a new email list for those who are interested in finding about information on the Phoenix housing market.

And if you are an agent looking into brokerage options, yes Thompson’s Realty is hiring.

Thompson’s Realty Announces Merger with eXp Realty

Why a Phoenix technology based brokerage matters

Two words about Thompson’s Realty for agents: Customer Service and Collaboration

Work with a Phoenix technology based real estate brokerage

New Thompson’s Realty Agent Roster

Who is The Phoenix Real Estate Guy?

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